U.S. Repair Services
INSTRUCTIONS TO SEND YOUR PRODUCT IN FOR REPAIR
*USA RESIDENTS ONLY
1.Package your product securely and include your name, street address (no Post Office Boxes), a daytime phone number and your email address
2.Include a brief description of the issues you want addressed
3.Enclose proof of purchase
4.Insure your product for the appropriate dollar value and send it to:
BOLLE Eyewear (US Purchases Only)
Attention: BOLLE Repairs
Overland Park, KS 66214
Do not send the product cases or prescription lenses.
When your product is received it will be assigned a repair number. After reading your letter, a technician will evaluate your product to determine what repairs are needed and whether or not warranty coverage will be applicable. It is our option to repair or replace your product. If your product is NOT covered under warranty, an estimate for repair or replacement will be mailed to you.
You will have 20 days to respond, either accepting or declining the recommendation. If you accept the recommendation for repair or replacement you will need to provide payment. That can be in the form of a check, money order, or if you prefer, by MasterCard or VISA. If the repair or replacement is covered under warranty, you will receive no additional correspondence. Your repaired product or a comparable replacement of equal value and function will be shipped to you within 3-4 weeks.
INTERNATIONAL CUSTOMERS For purchases made outside of the United States of America, please contact your local dealer.