Returns

You have a period of 30 days following the reception of your order to inform us of your wish to return part or all your order.

You must then return the items to us within 30 days of registering your cancellation in your customer account.

(Please note, we do not provide a return label)

How to return a product?

 

1.     Login to your account      HERE  or look up your order using order number, email, and Billing zip code.

2.      Then under the "My Orders" tab, confirm the products you wish to return. If you ordered as a Guest, please go to the Log In page and complete the "Check Order" form. (should be able to look up order by PO#, email, and billing address)

3.     Select the items you want to return, the quantity as well as the reason for your return.

4.     You will then receive a Return Authorization number which you must write down legibly on the outside of the package.

5.     Prepare your package for the return:

·       Returned items must be in new, unused condition and in their original package. Please exclude any other products in this return package.

·       One order, one return. Please do not combine returns.

·       Ship package back to 2879 Bristol Circle, Oakville, Ontario, Canada L6H 6X9 ATTN: Bollé Brands Returns Department, ASL Distribution Services using the carrier of your choice. Please keep the return tracking information until the refund is applied.

·       Once return package has been received, refund should be complete within 5-10 biz days from receive.

 

We are not responsible for shipments lost in transit back to our warehouse. Please contact your shipping carrier for their process on package recovery.